17 May 2019
What I like is ...
What I like about my work is that I can take care of people even if I do not know them well or at all. Sometimes, we have literally just met and exchanged a few words. What I like is to see guests return, greet them and chat to them again. It's nice to listen, to try to understand what the individual guest wants, what it is they are looking for and if they do not know exactly, to give the right suggestions, to suggest what I think is the best solution for them and how they can enjoy their time here whilst staying in the hotel.
Nicolò, Director of Hospitality